Orders & shipping

How do I return my order?

To initiate a return, please email info@bujii.com with your order number.

  • All returns must be made 14 days from when the item was received.
  • Products must be returned in new, unused and original condition with all tags attached.
  • We do not accept returns on final sale items.
  • Refunds will be issued to the original form of payment.
  • Shipping charges are non refundable.
  • Upon the receipt of returned goods, Bujii reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • We are not responsible for lost packages returned through a carrier of your own choosing.
All orders can be returned within 14 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

We offer free shipping on all U.S. orders.

International orders under $100 will be charged a shipping cost of $9.95. All orders over $100 will be delivered for free.

Can I still change my order?

If you want to change your order, please send us an email to info@bujii.com. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@bujii.com and we will contact the shipping company.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can keep track of your orders and stay in the loop. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.